Frequently Asked Questions
Common questions about the booking system
General Questions
How do I book the kitchen?
Click Book Now on the home page, select your name, choose a date and time slot, enter guest count and contact details, agree to terms, sign, and submit. Your booking number will be sent to your email.
How far in advance can I book?
You can book up to 3 days in advance (today, tomorrow, or day after tomorrow). For today's bookings, you must book at least 2 hours before the slot.
How do I cancel my booking?
Go to Manage Booking, enter your booking number, and click Cancel Booking. You can cancel up to 2 hours before your slot.
Can I change my booking time?
Yes, use "Manage Booking" to request a date/time change. Changes require admin approval and must be requested at least 2 hours before your current slot.
What happens if I don't complete the cleanup?
You won't be able to make new bookings until you complete the cleanup checklist and upload a photo for your previous booking.
Booking Questions
Admin Questions
Booking Questions
Still Need Help?
For technical issues or questions not covered here, please contact support:
Email: support@villa-park.com.mv
Phone: [Add support phone number]